Building BLN24’s AI Center of Excellence for Company-Wide Adoption

01 See the Problem Was…

BLN24 leadership launched the AI Center of Excellence initiative without clearly defined goals, outcomes, or resources to support AI knowledge and adoption for non-technical employees.

There was no centralized repository for prompting guidance, department-specific use cases, or policy direction, leaving employees without a structured foundation for responsible AI use.

Without defined ownership or deliverables, the initiative risked becoming another unfulfilled organizational directive rather than a functional resource employees could rely on.

02 Logan’s Role

• Built BLN24’s AI Center of Excellence from scratch with no budget and vague direction, developing a centralized repository of prompting guidelines, department-specific personas, and workflow integration guides.
• Collaborated with employees across departments to develop relevant prompts and personas tailored to their actual work, ensuring the Center of Excellence addressed real departmental needs rather than generic AI use.
• Reported progress to the Chief Data Officer and Communications Director and presented findings and use case examples to the VP of Marketing throughout the initiative.

03 Results

• Delivered a complete AI Center of Excellence including prompting guides, department personas, workflow integration guides, and a three-page AI adoption policy governing responsible AI use with federal clients.
• Presented actionable use cases to senior leadership, demonstrating practical AI applications across communications, business development, data, admin, and project management functions.
• Established the AI Center of Excellence as BLN24’s operational foundation for generative AI training, prompting, adoption, and governance, giving the organization a scalable and repeatable resource for AI use across all departments.